SHIPPING AND DELIVERY


What are your shipping charges?

Orders within Singapore

All orders in Singapore enjoy free delivery. You may expect your order to arrive within 2-3 working days.  

International Orders

We currently offer free shipping to Malaysia, Hong Kong and Thailand. For other countries, please email us your order, so that we can quote you on your shipping rates. 

 

I provided the wrong delivery address, what should I do?

If you get in touch with us within an hour of placing your order, we may be able to amend your delivery address. Unfortunately, if your order has been processed, we won't be able to make any amendments. If the wrong address was provided, we will not be responsible for replacements or refunds once order has been delivered. If your order has not been delivered yet, there will be an additional courier charge for change of address.

 

What should I do if my order hasn't arrived?

Please get in touch with us at hello@kaizencare.com if you have not received your order within the standard delivery time.